Refund Policy for Namlatun

At Namlatun, we are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we will assist you with a refund in accordance with the following terms:

Eligibility for Refunds

  • Items must be unused, undamaged, and returned in their original packaging.
  • Refund requests must be made within 7 days of receiving the product.
  • A valid proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

  • Customized or personalized items.
  • Products purchased on sale or promotional offers.
  • Items damaged due to customer misuse or negligence.

Refund Procedure

  1. Contact our customer service team at +880 1913-410504 or via email at info@namlatun.com to initiate the process.
  2. Provide your order details and the reason for requesting a refund.
  3. Upon approval, return the item to the provided address.
    • Note: The cost of return shipping will be borne by the customer unless the item is faulty or incorrect.
  4. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  5. Approved refunds will be processed within 7-14 business days and will be credited to your original payment method.

Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery.
  • We will arrange for a replacement or provide a full refund, including return shipping costs.

Contact Information

For any refund-related inquiries or assistance, please contact:

We appreciate your trust and understanding. Thank you for shopping with Namlatun.